Policies & FAQs

Vaccination Policy
All canine Guests must be up-to-date on their Rabies, DHLPP (Distemper), Bordetella (K9/Canine Cough, Kennel Cough) and Canine Influenza in order to stay at our Resort and/or Spa.

All felines must be up-to-date on their FVCRP (Feline Distemper) and Rabies in order to stay at our Resort and/or Spa.

All shots must be at least two weeks old before the scheduled check-in date.

Privacy Policy
All RBK customer information is considered confidential. RBK will not, at any time, sell, lend, or give personal information to a third-party unless required to by a court order or law. Information given in person, through our website, or via any social networks is covered by this policy.

Personal Belongings Policy
RBK is not responsible for items left with our Guests. Leashes, collars and tags are not kept by RBK, as we have our own leashes for the safety of your pet. All personal belongings, with the exception of acceptable toys, will be returned at check-in.

Medication Policy
RBK can administer pill or injection medications to your pet. There is a per administration fee, please call us at 410-833-2090 for the current medication fees. Additionally please call us to discuss any insulin needs.

Pet Food Policy
RBK now exclusively serves the Canine Caviar brand dog and cat food as part of its boarding rates. There is no charge if you bring your own food, as long as it is properly labeled and separated per feeding for the duration of the Guest’s stay.

Pest Control Policy
RBK does not accept any outside bedding of any kind. Each Guest will also be checked upon arrival to ensure that fleas and ticks are not present. If either are found, the Guest will be given a flea and tick bath prior to being shown to their room. The price of RBK’s Flea and Tick Baths are based on weight and can be found on our Rates page.

Cancellation Policy
At least a 48-hour cancellation notice must be given for Resort or Spa reservations. Failure to do so may result in a Cancellation Fee.

Payment Policy
All Resort, Spa, and Swimming reservations must be paid in full at time of Check Out. RBK does not bill our customers but we do accept Cash, Personal Checks, Traveler’s Checks, MasterCard, Visa, Discover Card & American Express.

What Do I Need To Bring For My Pet’s Stay?
For your pet’s first stay, please be sure to bring their shot record, the base ingredients of the food you feed at home (or the food itself if the pet is on a Veterinarian-prescribed diet), clearly marked medication (if required), and any special instructions with regard to their care or medical history. Any subsequent visits will require the same items, though we do not need to see your pet’s shot record again unless the information has been updated or the records in our files are expired.

Can I bring my pet’s toys?
Yes, you can, but please remember that pets treat their toys differently when outside of the home, so we suggest that you do not bring a special or favorite toy. RBK also has toys and treats that we provide to our Guests during their stay. While we will do our best to give the toys back to you in the same condition that they came in, we are not responsible for damage that occurs to any personal items which are left with your pet.

Can we bring our own bedding?
RBK does not allow outside bedding, as part of our very stringent and effective pest control policy. RBK provides Guests with bedding of various thicknesses and size from our own inventory, in order to ensure the health and comfort of our Guests at no additional charge to our Customers.

Do you feed your Guests in the morning or evening?
We provide breakfast and dinner every day for each Guest unless otherwise instructed (i.e. Only once a day* or three times a day).

*Due to the kennel environment (stimulation throughout the day, activities if requested, and eating around (not with) other dogs) RBK will use its discretion in the number of times a Guest is fed. Research shows that multiple smaller meals in a kennel environment can be beneficial to a Guest’s comfort and health. The same daily serving amount is given; it may just be spread out between multiple meals.

If the Guests are so active why don’t they lose weight?
Any Guest staying over five days is given a weight check every three days. If we see a particular Guest has lost a pound or so, or if we see a specific Guest is particularly active we will adjust their feeding portions as needed. Because the Guests have stimulation throughout the day in a kennel environment (versus sleeping for most of the day at home), active Guests may require a little extra food to maintain their weight. The weight checks also provide a tool for RBK to hopefully catch an illness (fever, stomach issues, cold, etc.) as soon as possible.

Why didn’t I get back the amount of food I was expecting?
Please see the above Question and Answer about weight loss for one example as to why you may get back less food. You may also get less food if the Guest tries to “bury” his or her food by tipping the bowl over. In the event of spilled food, we fill the bowl with fresh food. A Guest accidentally knocking their food bowl over can also result in the same situation. If a Guest is not eating their entire meal for any reason, we will lessen the amount of the servings to help entice them to eat more and to also prevent the wasting of food. Rewarding the Guest for having an empty bowl allows us to gradually bring their portions up to the needed necessary. Also, depending upon when the Guest Checked In or Checked Out and the feeding schedule the Guest was on, one or more servings may or may not be present.

Can I board more than one cat together?
No. We only allow one feline per room in order to properly monitor stools and urine during their stay. If we have more than one feline together, we are unable to determine if both felines truly urinated or had a bowel movement. Felines who do not urinate have the possibility of becoming blocked, which is a serious condition. However, we can put felines from the same family in the play area together if such an activity is requested by the Customer.

Why do you only offer kennel tours during specific hours?
We only show the kennel during specific hours because we believe that our Guests should have a certain routine. This routine includes certain times for feeding, resting, and playing. Our kennel tour hours do not cause interruption to our feeding, rest, and play times, thus ensuring that all our Guests have a quiet time to eat; especially our puppies and older pets.