Pet Lodging & Daycare FAQ
When your pet returns home after lodging, sometimes questions arise.
We have decided to write a few of these down so you can know what to expect (or at least not be alarmed by). Here are a few of the comments/questions we get…
What do I need to bring for my pet’s stay?
For your pet’s first stay, please be sure to bring their shot record, the base ingredients of the food you feed at home (or the food itself if the pet is on a veterinarian-prescribed diet), clearly marked medication (if required), and any special instructions with regard to their care or medical history. Any subsequent visits will require the same items, though we do not need to see your pet’s shot record again unless the information has been updated or the records in our files are expired.
Can I bring my pet’s toys?
Yes, you can, but please remember that pets treat their toys differently when outside of the home, so we suggest that you do not bring a special or favorite toy. Reisterstown Pet Resort & Spa also has toys and treats that we provide to our guests during their stay. While we will do our best to give the toys back to you in the same condition that they came in, we are not responsible for the loss of or damage that may occur to any personal items which are left with your pet.
Can we bring our own bedding?
Reisterstown Pet Resort & Spa does not allow outside bedding, as part of our very stringent and effective pest control policy. Reisterstown Pet Resort & Spa provides guests with bedding of various thicknesses and size from our own inventory, in order to ensure the health and comfort of our guests at no additional charge to our customers.
Do you feed your guests in the morning or evening?
We provide breakfast and dinner every day for each guest unless otherwise instructed (i.e. Only once a day* or three times a day).
*Due to the lodging environment (stimulation throughout the day, activities if requested, and eating around (not with) other dogs) Reisterstown Pet Resort & Spa will use its discretion in the number of times a guest is fed. Research shows that multiple smaller meals in a lodging environment can be beneficial to a guest’s comfort and health. The same daily serving amount is given; it may just be spread out between multiple meals.
If the guests are so active why don’t they lose weight?
Any guest staying over five days is given a weight check every three days. If we see a particular guest has lost a pound or so, or if we see a specific guest is particularly active we will adjust their feeding portions as needed. Because our guests have stimulation throughout the day in a lodging environment (versus sleeping for most of the day at home), active guests may require a little extra food to maintain their weight. The weight checks also provide a tool for Reisterstown Pet Resort & Spa to hopefully catch an illness (fever, stomach issues, cold, etc.) as soon as possible.
Why didn’t I get back the amount of food I was expecting?
Please see the above question and answer about weight loss for one example as to why you may get back less food. You may also get less food if the guest tries to “bury” his or her food by tipping the bowl over. In the event of spilled food, we fill the bowl with fresh food. A guest accidentally knocking their food bowl over can also result in the same situation. If a guest is not eating their entire meal for any reason, we will lessen the amount of the servings to help entice them to eat more and to also prevent the wasting of food. Rewarding the guest for having an empty bowl allows us to gradually bring their portions up to the needed necessary. Also, depending upon when the guest checked in or checked out and the feeding schedule the guest was on, one or more servings may or may not be present.
When do you offer tours?
Reisterstown Pet Resort & Spa offers tours between 1:00pm - 3:00pm. Due to the tailored nature of our services and taking into account each guest’s individual needs, this time window creates the least disruption to our guest’s daily routine. Having this predetermined limited window also allows Reisterstown Pet Resort & Spa to provide the most detailed and customized tours to potential customers. Please call us to schedule your tour.
Please note: Tours are temporarily unavailable through the Covid-19 Crisis. If you have questions, please contact us.
“Oscar is acting like he is starving! Did Oscar get fed while he was there?”
Of course!! Oscar was fed the food that his owner brought when he was dropped off, or if his pet owner didn’t drop of his food, Oscar was fed our high-quality dry food. Occasionally, pets do not eat as much while they board, so it is “normal” for them to play catch up once they return to their homes.
Unless it is a puppy, pets are not fed lunch. Just like my 3-year old son when he gets home from school, they have usually built up a huge appetite playing all day!
"Bailey drank a whole bowl of water when she got home... was she allowed to drink water while she was there?"
All pets have access to water during their stay. It is also normal for pets to feel more comfortable drinking water when they return home.
"Fido was really tired and slept the entire evening after I brought him home. He seemed worn out!"
Chances are, Fido is worn out! If we did our job, Fido had lots of playtime and exercise while staying with us. There is so much activity in our resort that Fido is likely overstimulated and excited. Because of this, his sleeping pattern changes in the time he was here with us. He just needs to catch up on his zzzzz’s!! Typically after a good night’s sleep, Fido feels like playing within the next 24 hours. I usually feel like sleeping a lot when I come home from vacation as well!
“Maggie’s stool is loose. Has she been having diarrhea while she was there??”
We can assure you, if Maggie was having diarrhea, the staff will let you know at check out.
Additionally, pets often experience excitement when returning home. Plus, they are often rewarded with treats/chews upon arriving home. So this “excitement” leads to colitis, a common cause of loose or watery stool.
We take every precaution at Reisterstown Pet Resort & Spa to prevent viruses and parasites from being passed along. Runs and crates are sterilized. We require dogs to be checked every 6 months for parasites. This is the reason: some of the parasites we see are easily spread between dogs (Coccidia and Giardia) and are not prevented by monthly heartworm preventatives. We have staff that clean/scoop fecal material as soon as it hits the ground.
So, to recap, loose stool/diarrhea is common but please contact your veterinarian if it continues for more than 24 hours.
Our goal and hope is that your pet returns home happy and healthy! Of course, there is always a chance your pet may get sick while at our resort, but we do everything we can to prevent it. We aim to have smiles and wags all around!