Policies

Appointment Policy

​Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our guests are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a guest that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

Feline Boarding Policy

Please note that we do not allow the boarding of more than one feline together at once. We only allow one feline per room in order to properly monitor stools and urine during their stay. If we have more than one feline together, we are unable to determine if both felines truly urinated or had a bowel movement. Felines who do not urinate have the possibility of becoming blocked, which is a serious condition. However, we can put felines from the same family in the play area together if such an activity is requested by the customer.

Vaccination Policy

All canine guests must be up-to-date on their Rabies, DHLPP/DHPP, Canine Cough, and Canine Influenza* in order to stay at our Resort and/or Spa.

*RPRS requires both the H3N2 and H3N8 Canine Influenza vaccines either individually or the BIVALENT. The first time the Canine Influenza vaccine(s) is given it is done so as a two-part booster (it then becomes a single annual booster) over a 2 to 4-week period. Both parts of the initial booster have to be administered prior to staying at RPRS with the second given at least 72 hours prior to their scheduled visit.

All felines must be up-to-date on their FVCRP and Rabies in order to stay at our Resort and/or Spa.

All vaccines must be at least 72 hours old before the scheduled check-in date​ though we would prefer two weeks.

Personal Belongings Policy

Reisterstown Pet Resort & Spa is not responsible for items left with our guests. Leashes, collars, and tags are not used by Reisterstown Pet Resort & Spa, as we have our own leashes and paper collars for the safety of your pet.

Medication Policy

Reisterstown Pet Resort & Spa can administer pill or injection medications to your pet. There is a $5.00 charge per medication administration and $8.00 per administration for injectables. (i.e., Three pills administered twice a day would equal $10.00 extra per day.).

Pet Food Policy

Reisterstown Pet Resort & Spa now serves natural grain-free dog food as part of its lodging rates. We also offer grain-inclusive options. There is no charge if you bring your own food, as long as it is properly labeled and separated per feeding for the duration of the guest’s stay.

Pest Control Policy

Reisterstown Pet Resort & Spa does not accept any outside bedding of any kind. Each guest will also be checked upon arrival to ensure that fleas and ticks are not present. If either is found, the Guest will be given a flea and tick bath prior to being shown to their room.

Cancellation Policy

At least a 48-hour cancellation notice must be given for Resort or Spa reservations. Failure to do so may result in a Cancellation Fee.